Terms of Service

By using avestian.com or entering into a service engagement with Avestian, you confirm that you are at least 18 years old, have the legal authority to enter into this agreement, and agree to comply with these Terms. If you are accepting these Terms on behalf of a business or organization, you represent that you have authority to bind that entity.

If you do not agree to these Terms, do not use this site or engage our services.

Avestian designs, builds, and deploys AI-powered systems for businesses. Our core service lines are:

• AI Workflow Automation: We build custom automation pipelines that streamline repetitive business operations using AI logic and third-party integrations
• AI Chatbots & Agents: We build conversational AI assistants for customer support, lead qualification, and internal use across web, WhatsApp, and other channels
• AI CRM & Business Systems: We enhance CRM platforms with AI-powered lead scoring, automated follow-ups, and analytics integrations
• Custom AI SaaS Development: We build bespoke AI-powered web applications on modern stacks including Next.js, Python, OpenAI APIs, and Supabase
• AI Voice & WhatsApp Automation: We build automated voice and messaging systems for customer communication at scale

We build custom systems to client specifications. We do not guarantee specific business outcomes, revenue increases, or operational metrics. Results depend on how systems are used, the quality of data provided, and factors outside our control.

A typical engagement follows this sequence:

• Discovery consultation: A free call to understand your operations, goals, and automation opportunities
• Proposal: A written scope of work detailing deliverables, timeline, and pricing, provided for your review before work begins
• Contract: A per-engagement service agreement is executed by both parties prior to commencement
• Invoicing: Payments are processed through Whop (whop.com). Payment links are issued per the agreed milestone schedule
• Delivery: Completed deliverables are handed over per the agreed scope and accepted by the client

The per-engagement contract governs deliverables, timelines, payment milestones, and support terms for each specific project. In the event of a conflict between these Terms and a per-engagement contract, the per-engagement contract governs.

All pricing is denominated in US Dollars (USD). Payments are processed through Whop; by completing a payment you also agree to Whop's terms of service at whop.com/terms.

Payment schedules are specified in the per-engagement contract (typically a deposit before work begins and one or more milestone payments). If payment is not received by the agreed due date:

• Work may be paused until the outstanding balance is settled
• Avestian reserves the right to withhold delivery of final files and access credentials until payment is received in full
• Accounts more than 30 days past due may be subject to a collections process

We do not offer refunds on completed work or services already rendered. Refund eligibility for cancelled projects is governed by the per-engagement contract.

Upon receipt of payment in full for a project:

• Client ownership: All custom deliverables — code, workflows, prompts, and configurations — created specifically for your project become your property
• Portfolio rights: Unless you request a written waiver, Avestian retains the right to reference your project in portfolio materials. We will anonymize references on request
• Third-party components: Open-source libraries, third-party APIs, and platform dependencies retain their original licenses. We cannot transfer ownership of third-party tools

Deliverables for which payment has not been received in full remain the property of Avestian until the balance is cleared.

Each party agrees to keep the other's confidential information strictly confidential. Confidential information includes business processes, technical specifications, pricing, strategic plans, and any data exchanged during an engagement. Neither party will disclose the other's confidential information to third parties without prior written consent, except as required by law.

This confidentiality obligation survives the termination of any engagement. If your project involves sensitive business or customer data, we are willing to execute a separate Non-Disclosure Agreement on request.

We build AI systems with care and technical expertise. During the agreed support window (defined in the per-engagement contract), we will correct defects in our deliverables at no additional charge.

Beyond the support window, all services and deliverables are provided “as is” without warranty of any kind, express or implied. We do not warrant that AI systems will be error-free, that model outputs will always be accurate, or that third-party APIs will remain available or unchanged.

AI language model outputs are probabilistic. They may occasionally be incorrect, incomplete, or outdated. You are responsible for reviewing AI-generated content before relying on or distributing it.

To the maximum extent permitted by applicable law, Avestian's total liability to you for any claim arising from or related to our services — whether in contract, tort, or otherwise — shall not exceed the total fees you have paid to Avestian in the twelve months preceding the event giving rise to the claim.

Avestian is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or business interruption, even if we have been advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless Avestian, its members, employees, and contractors from any claims, damages, losses, and expenses (including reasonable legal fees) arising from:

• Content, data, or materials you provide to us
• Your use or misuse of AI systems we build for you
• Your violation of these Terms or any applicable law
• Any claim that your business data or instructions infringe the rights of a third party

Either party may terminate an active engagement by providing written notice. The per-engagement contract specifies the applicable notice period and any applicable fees.

Upon termination:

• You are responsible for fees covering all work completed up to the termination date
• Completed deliverables will be released upon payment of all outstanding balances
• Refunds for prepaid but undelivered work are handled per the per-engagement contract

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. You consent to personal jurisdiction in the courts located in Florida for any dispute arising under these Terms.

We prefer to resolve disputes without litigation. If a dispute arises, the parties agree to follow this sequence:

• Good-faith negotiation: Contact us at support@avestian.com. We will respond within 10 business days and make a genuine effort to resolve the matter informally
• Mediation: If negotiation does not resolve the dispute, both parties agree to attempt resolution through a mutually agreed mediator before proceeding to court
• Courts: If mediation does not resolve the dispute within 60 days, either party may pursue legal action in the courts of the State of Florida

We reserve the right to update these Terms at any time. The updated version will be posted at avestian.com/terms with a revised “Last updated” date. Material changes will be communicated to active clients by email. Your continued use of our services after any change constitutes acceptance of the updated Terms.

For questions about these Terms or to reach us regarding a legal matter: